FAQ
To secure hire items a 50% non refundable deposit is required.
The remainder of the balance is due 30 working days prior to the event date.
All prices quoted are generally for a 3 day hire period. Minimum hire order of $250 for all orders. Changes to the order can be made up until 2 months before the wedding date. Pick up is available or delivery & collection can be arranged at an additional cost depending on the event location. When deposit payment is paid it is deemed that the hirer will abide by all Terms & Conditions.
The White Wedding Club requires a Security Bond payable by bank transfer or cash deposit. The security bond is to be paid with the final balance.
Our refundable bond amount is $100. The hire period is a 3 day period. If the hire items are not returned within this time the customer will pay a late charge of 20% for the first day and 50% per day for each day the hire items are overdue. The late fee will first be deducted out of the bond and then invoiced for any amount outstanding.
This bond will be refunded once all items have been returned and inspected. If damage is more than the security bond the hirer must pay the outstanding balance.
A cancellation fee will occur, should the booking be cancelled within 30 days of the event date.
Bookings cancelled within 30 days of the event date will be charged 100% of the total booking cost.
Bookings cancelled over 30 days will be charged 50% of the total booking cost.
No cancellation is valid unless it has been acknowledged in writing by The White Wedding Club.
Upon receipt of hired equipment the responsibility for these items is yours and we don’t hold any responsibility for the goods during this time.
If theft or breakage or damage occurs while the items are in your care and control, you are liable for the replacement cost, through cash settlement.
Please ensure all items are clean on return if items have not been cleaned a cleaning fee of $35 an hour will apply. Cleaning of our Gold Cutlery is essential as food can damage the surface of the gold. Cutlery cannot be left wet as this will damage the cutlery. For lost or stolen or damaged cutlery a $20 per piece replacement will be charged.
All goods must be returned in the same manner and condition as they were hired in, and will be inspected upon return.
We can deliver to Waikato & Bay of Plenty areas on all order over $500.
Delivery charges can vary based on destination and quantity ordered, and this will be included in your final quote. Some items like cutlery can be couriered NZ wide.
We are based in Raglan and we welcome you picking up your order.
There is also the option to have us drop off and set up your order on the event day, which will be at an additional cost.
Please note that if you are picking up any items that are of larger scale that they must be collected in a van or truck. We will not allow them to be transported via ute or with a car and trailer, due to possible damage and the elements of weather. Please understand that this is only due to we take great pride in the stock we have collectected and each item is a one off piece that if damaged will exceed the cost of your bond.
Kind Words
“We couldn’t have asked for a better experience working with Ciara and The White Wedding Club. From our very first meeting, Ciaras calm and organised demeanor gave us complete confidence that we were in great hands. She took the initiative to contact suppliers, handle all the arrangements, and ensure everything ran smoothly – all without us having to worry.
On the day of the wedding, she was absolutely on top of everything. The décor was stunning, our guests were thrilled, and the venue looked even better that we could have imagined. Ciara truly make the day stress-free and enjoyable for us. We wholeheartedly recommend TWWC to anyone planning their special day. You won’t be disappointed!”Danielle + Dai“Hands down the best vendor I had was TWWC! Any problem I had – TWWC would have a solution or suggestion, always there to bounce ideas off, give me contacts and just be supportive through the stressful times. The VIBE was always strong, positive and fun! The team was so bright and friendly and excited to make my wedding dreams come true! The day can be reasonably hectic but they just kept the whole event together and running smoothly on the day. I would get The White Wedding Club involved again in a heartbeat!”
Nicola + Brendon“Ciara is absolutely incredible and that feels like an understatement. I would highly recommend her for anything – her planning and styling were exquisite. She was so flexible and put so much work into making our day perfect! We had an out of the box wedding and she nailed it!”
Maeghan + Holly“Ciara and her team added so much magic to our special day! As we all may have experienced – planning a wedding can be stressful and there are so many moving pieces to consider. Working with Ciara brought me so much ease and the reassurance that my vision for our wedding was in good hands. Our reception decorations were beyond what I could have imagined and we are so grateful to her for hr professionalism, innovative ideas and enthusiasm. Thank you so much!”
Vanessa + Kyle“Ciara was amazing at organising our micro wedding in Raglan. She looked after all the details, styling, flowers etc, and pulled everything together seamlessly – she thought of everything! The day ran smoothly and was absolutely perfect, we couldn’t have done it without Ciara, so grateful!”
Alexis & Trent“Can’t say thank you enough, you did such an amazing job and it took so much pressure off knowing you had everything sorted.
Our guests were all raving about how beautiful everything looked.”K + A